Processing and Shipping
The time we need to prepare an order for shipping varies. Typically items will ship 3-5 business days from date of order unless otherwise stated on the individual item page.
We wrap all skeins in paper and secure them in a sealed plastic bag for shipping so your yarn will be protected from the elements during travel. Most orders will ship First Class with the USPS.
Customs and import taxes:
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Put-Up & Care Instructions
We ship our yarn as a hank unless otherwise stated on the individual item page.
We offer a complimentary ball-winding service! Please leave a note during checkout if you would prefer to have your new hand dyed yarn shipped to you in a ready-to-use, center-pull ball.
We strongly advise hand-washing your yarn in lukewarm water with your favorite wool wash to prevent unnecessary wear and to protect the colors. Always allow your finished objects to air-dry.
Return & Exchange
We gladly accept returns and exchanges. Please contact us within 3 days of delivery and ship items back within 7 days of delivery.
We don't accept cancellations, but please contact us if you have any problems with your order.
The following items cannot be returned or exchanged. Unless they arrive damaged or defective, we can't accept returns for:
Custom or personalized orders
Conditions of return:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Privacy & Safety
Your privacy is of the highest importance to us at SCYC. We use third-party banking to verify payment. This is a safe and secure method of payment verification that keeps your private information protected.
You will receive a confirmation email once your purchase has been successfully completed.
We are always happy to dye more yarn for you if you require more than what is listed. Please contact us with your request! We will respond within 48 business hours to confirm the details of your request. We can also provide an estimated time of completion for your yarn at this time.
**The only exceptions are the yarns listed as Mutiny Dye Pots. Due to the unique nature of our hand-dyeing methods, occasionally a dye batch will not turn out as expected. We call these mischievous yarns "Mutiny Dye Pots".
Most of these yarns are One of a Kind (OOAK) and are not easily replicated.
We are looking for wholesale opportunities! Please contact us if you are interested in carrying our yarns in your shop. Please tell us a little about your shop and include a link to your website or facebook page or similar.
- Credit / Debit Cards
Want to be featured in our Project Gallery?
Send us a note! There is a form at the bottom of the Project Gallery page where you can send us details about your project and a link to your photos. You may also email us at anytime.
We'd love to hear all the details! Include a link to your Ravelry project page or any other specifics you want to share.